Your direct trade complaints and claims resolved professionally
Have you noticed that a delivery does not comply with what was agreed? And your supplier has a different opinion about that? Then use our order risk advice service. Our advisors can help you submit a complaint or claim without damaging your business relationship.
You will find the rates for this service on the page Customer rates on 'Other customer rates'.
The experienced order risk advisors of Royal FloraHolland are very knowledgeable about the sector and are specialised in the professional and efficient handling of disputes with suppliers when purchasing via direct trade. The disputes can arise with growers or other buyers of Royal FloraHolland.